Cookie Policy for TeraCloud AI

1. What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide reporting information and assist with personalization of services.

2. How TeraCloud AI Uses Cookies

We use cookies to enhance the user experience for our small and medium-sized business (SMB) clients, analyze website traffic, and ensure the security of our managed IT environment. Specifically, cookies allow us to:

• Ensure the website functions correctly and securely.
• Provide seamless integration with Microsoft Azure, Office 365, and SharePoint.
• Facilitate communication solutions such as 3CX, Microsoft Teams, and Live Chat.
• Analyze how visitors interact with our AI-driven analytics and predictive modeling tools.
• Remember your preferences and settings to provide a tailored experience.

3. Types of Cookies We Use

We use both first-party cookies (set by us) and third-party cookies (set by our partners and service providers). These cookies are categorized as follows:

4. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the service and deliver advertisements. Our website integrates deeply with the Microsoft ecosystem (Azure, Dynamics 365, Windows Virtual Desktop) and various communication platforms (3CX, Zoom). These third parties may set cookies on your device when you interact with their integrated features on teracloud.ai.

5. Managing and Disabling Cookies

You can manage cookies and similar technologies in several ways. Please note that blocking or deleting certain cookies (especially Essential cookies) may impact site functionality.

To manage your cookie preferences:

• Cookie Banner/Consent Tool (if available): Where required, you can accept, reject, or customize non-essential cookies (such as Performance/Google Analytics and Functional cookies) using our on-site cookie consent controls.
• Browser Settings: You can block or delete cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. You can also typically configure your browser to notify you when cookies are being set.
• Google Analytics Controls: You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on and/or by managing Google’s ad/measurement settings where available.

6. Security and Compliance

In accordance with our Compliance as a Service (GRC) and IT Security protocols, we regularly audit our use of tracking technologies to help ensure they meet current data privacy requirements and industry-specific requirements. Our Security Operations Center (SOC) monitors for any unauthorized attempts to exploit cookie data to protect our clients' IT environments.

We aim to align our cookie practices with applicable laws and frameworks, including:

• EU/UK ePrivacy rules (ePrivacy Directive): Where applicable, we seek to obtain consent for non-essential cookies and provide clear information about the cookies we use.
• U.S. state privacy laws (including CCPA and TDPSA): Where applicable, we provide transparency about online identifiers and similar tracking technologies and support applicable consumer rights and choices regarding data collected through cookies and analytics.

7. Changes to This Cookie Policy

TeraCloud AI Managed Solutions may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our service offerings. We encourage you to periodically review this page for the latest information on our cookie practices.

8. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact our legal and compliance team: